Skills & Competencies for Enrollment & Billing Manager

Enrollment & Billing Manager job profile

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JOB SUMMARY for Enrollment & Billing Manager

Manages staff responsible for enrollment and billing operations for an insurance company.

JOB RESPONSIBILITIES for Enrollment & Billing Manager

Ensures that information is processed accurately and appropriately. Trains staff on organizational policies and ensures policies are followed at all times. Provides guidance to junior staff on more complex enrollment or billing issues.

Enrollment & Billing Manager SALARY RANGE

BASE 50%
$103,058
TOTAL 50%
$112,490
Job Level
M03
Job Code
HC07000586
Education/Degree
Bachelor's Degree
Reports To
Head of a Unit/Department

Enrollment & Billing Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Enrollment & Billing Manager skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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7 hard skills or competencies (industry competencies) for Enrollment & Billing Manager

1 Industry Competency – Insurance Industry
Proficiency Level -2
Skill definition-Applying knowledge of the insurance industry to provide risk management services and protection to various individuals from financial loss.
Level 1 Behaviors
(General Familiarity)
Defines the key terminologies and components of an insurance policy.
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Level 2 Behaviors
(Light Experience)
Enters new information about insurance premiums and payments to update insurance policy records.
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Level 3 Behaviors
(Moderate Experience)
Examines insurance applications and letters from clients to determine necessary policy changes.
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Level 4 Behaviors
(Extensive Experience)
Evaluates existing claims handling process to identify fraud and opportunities for optimization of outcomes.
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Level 5 Behaviors
(Mastery)
Develops strategic methods for selling insurance policies to increase the profit of our organization.
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2 Industry Competency – Insurance Legal and Regulatory Environment
Proficiency Level -3
Skill definition-Creating, executing, and adhering to state and federal laws governing insurance operations to ensure financial security and consumer protection.
Level 1 Behaviors
(General Familiarity)
Describes the importance of compliance programs in maintaining an insurance legal and regulatory environment.
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Level 2 Behaviors
(Light Experience)
Documents compliance complaints to track and escalate possible legal violations and ensure prompt resolution.
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Level 3 Behaviors
(Moderate Experience)
Executes market conduct exams to verify the adherence of insurance operations to laws and regulations.
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Level 4 Behaviors
(Extensive Experience)
Reviews root causes of regulatory deficiencies to create corrective action plans and ensure adherence.
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Level 5 Behaviors
(Mastery)
Develops an insurance regulatory framework to promote consumers' protection and achieve policy objectives.
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3 Enrollment & Billing Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Enrollment & Billing Manager
Proficiency Level - 4
5 Competency for - Enrollment & Billing Manager
Proficiency Level - 5

2 general skills or competencies (Job family competencies) for Enrollment & Billing Manager

1 Job Family Competencies – Document Management
Proficiency Level -3
Skill definition-Capturing, tracking, storing, and retrieving digital information to organize files, improve accuracy, and provide easy access to documents.
Level 1 Behaviors
(General Familiarity)
Explains the principles and procedures of document management systems.
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Level 2 Behaviors
(Light Experience)
Conducts basic document management tasks in your organization's computer systems.
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Level 3 Behaviors
(Moderate Experience)
Prepares electronic documents in adherence to formats and structures to ensure an organized document system.
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Level 4 Behaviors
(Extensive Experience)
Oversees the overall process of document handling according to document management policies.
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Level 5 Behaviors
(Mastery)
Establishes organizational structure for document management to achieve deliverables.
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2 Job Family Competencies – Billing
Proficiency Level -3
Skill definition-Sending invoices and requesting payments from customers to settle outstanding accounts from our business.
Level 1 Behaviors
(General Familiarity)
Explains how to operate an electronic billing system to compile billing data.
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Level 2 Behaviors
(Light Experience)
Responds to and records billing-related questions and inquiries from customers.
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Level 3 Behaviors
(Moderate Experience)
Implements and manages structured billing practices to ensure efficient billing and collection operations.
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Level 4 Behaviors
(Extensive Experience)
Monitors and verifies billing compliance with all third-party payer regulations.
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Level 5 Behaviors
(Mastery)
Leads process improvement efforts to further streamline the client billing process.
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3 Enrollment & Billing Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Enrollment & Billing Manager
Proficiency Level - 4
5 Competency for - Enrollment & Billing Manager
Proficiency Level - 5

10 soft skills or competencies (core competencies) for Enrollment & Billing Manager

1 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -3
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Discusses the considerations and concerns on applying SOP for the first time.
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Level 2 Behaviors
(Light Experience)
Gathers information on workflows and business controlling points.
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Level 3 Behaviors
(Moderate Experience)
Initiates SOP revisions to support continuous improvement of processes.
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Level 4 Behaviors
(Extensive Experience)
Evaluates the benefits and drawbacks of a specific SOP; oversees the corresponding enhancements.
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Level 5 Behaviors
(Mastery)
Establishes formal policies and procedures to guide the our SOP practices.
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2 Core Competencies – Budgeting
Proficiency Level -3
Skill definition-Applying specific policies, tools and practices to plan and prepare projected revenues, expenses, cash flows, and capital expenditures.
Level 1 Behaviors
(General Familiarity)
Explains the different purposes and uses of our organization's budgets.
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Level 2 Behaviors
(Light Experience)
Gathers financial data to help support management in budgeting analysis and forecasting.
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Level 3 Behaviors
(Moderate Experience)
Prepares and reviews the annual budgeting process to ensure effective and efficient budgeting.
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Level 4 Behaviors
(Extensive Experience)
Monitors budgeting processes to ensure adherence to our organization's financial practices and standards.
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Level 5 Behaviors
(Mastery)
Establishes operating procedures to guide the consistency and repeatability of our budgeting processes.
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3 Enrollment & Billing Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Enrollment & Billing Manager
Proficiency Level - 4
5 Competency for - Enrollment & Billing Manager
Proficiency Level - 5

Summary of Enrollment & Billing Manager skills and competencies

There are 7 hard skills for Enrollment & Billing Manager, Insurance Industry, Insurance Legal and Regulatory Environment, Insurance Operations, etc.
2 general skills for Enrollment & Billing Manager, Document Management, Billing.
10 soft skills for Enrollment & Billing Manager, Standard Operating Procedures (SOP), Budgeting, Planning and Organizing, etc.
While the list totals 19 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Enrollment & Billing Manager, he or she needs to be skilled in Standard Operating Procedures (SOP), be skilled in Budgeting, and be skilled in Planning and Organizing.

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